What payment methods does Phira London accept?

We accept all major debit and credit cards, PayPal, and Apple Pay for secure transactions.

Can I change or cancel my order?

Orders can be modified or canceled within 24 hours. Since many of our designs are made to order, we cannot make changes once production begins. Contact us at info@phiralondon.co.uk as soon as possible.

Shipping & Delivery

Does Phira London offer free shipping?

Yes! We offer FREE UK SHIPPING on all orders.

Do you ship internationally?

Yes, we offer worldwide shipping. International shipping rates and delivery times are calculated at checkout.

How long does Phira London take to ship orders?

Ready to ship jewellery: Dispatched within 2-3 business days.

Made to order and bespoke jewellery: Crafted within 3-6 weeks before dispatch.
Once your order ships, you will receive a tracking link via email.

Will I have to pay customs or import taxes?

International customers may be subject to customs duties or import taxes based on their country’s regulations. These fees are not included in our prices and are the responsibility of the buyer.

Returns & Exchanges

What is Phira London’s return policy?

We accept returns on non-custom jewellery within 14 days of delivery, provided the item is unworn and in its original packaging. Bespoke and made-to-order pieces are non-refundable.

How do I request a return or exchange?

To start a return, email us at info@phiralondon.co.uk with your order number and reason for return. If eligible, we will provide return instructions.

Can I exchange my jewellery for a different size or style?

Yes, we offer exchanges on unworn jewellery within 14 days. We do not offer exchanges on made-to-order or bespoke jewellery.

Jewellery & Materials

What materials are used in Phira London jewellery?

All Phira London pieces are crafted from sterling silver and 9ct gold, ensuring durability and timeless style.

How do I care for my jewellery?

To keep your jewellery in pristine condition:

✔ Store it in a cool, dry place when not worn.

✔ Avoid contact with water, perfumes, and harsh chemicals.

✔ Clean regularly with a soft polishing cloth.

Custom & Bespoke Jewellery

Does Phira London offer custom jewellery designs?

Yes! We offer bespoke jewellery services, allowing you to create a unique, one-of-a-kind piece. Contact us to discuss your vision.

Can I use my own gemstone in a custom jewellery piece?

In some cases, we can incorporate your own gemstone into a custom design. Email us at info@phiralondon.co.uk to discuss your project.

How long does a custom jewellery order take?

Bespoke jewellery orders typically take 4-8 weeks, depending on design complexity.

Ring Sizing & Adjustments

How do I find my ring size?

We recommend using a ring sizing guide or visiting a jeweller for accurate measurement. You can always visit us at the studio to ensure you get the right size. Just contact us to book an appointment.

Can Phira London resize rings?

Some rings can be resized depending on the design. Email us at info@phiralondon.co.uk for resizing inquiries.

Sustainability & Ethical Sourcing

Is Phira London’s jewellery sustainable?

We are committed to ethical practices by using responsibly sourced materials and low-waste production methods to reduce our environmental impact.

Where is Phira London jewellery made?

Each piece is designed and handcrafted in London, combining contemporary aesthetics with traditional craftsmanship.

Contact & Customer Support

How can I contact Phira London?

For any questions, reach out via:

📧 Email: info@phiralondon.co.uk

📍 Instagram DM: @phiralondon